About This Course

Course Overview

The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge. In this course, you will apply the guiding principles and concepts of ITIL, and also prepare to sit for the ITIL Practitioner certification exam.

Who Should Attend

The target student is an IT professional who holds the ITIL Foundation certification and wants to build on that underlying ITIL knowledge and apply the business competencies of communication, metrics and measurement, and organizational change management to their service practices. Students may be part of or even leading a team that implements IT service improvements and are seeking to leverage the best practices of ITIL in those initiatives.

Course Objectives

In this course, you will apply the guiding principles and concepts of ITIL, and also prepare to sit for the ITIL Practitioner certification exam. You will: Identify the basic requirements and principles of the ITIL Practitioner certification. Integrate the six steps of the CSI approach with the nine guiding principles. Implement the purpose, goals, and objectives of metrics and measurements. Apply the principles of effective communication. Design and implement an Organizational Change Management plan.

Prerequisites      

ITIL Foundation Certificate in IT Service Management is a mandatory prerequisite and we encourage you to refresh your knowledge before the course. Prior to attending the course, we recommend you read ITIL’s Continual Service Improvement (CSI) book, or take the ITIL Continual Service Improvement Intermediate Lifecycle Course, prior to attending this course

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